Resources & FAQ's

Find quick answers to common questions and helpful tips to get the most out of your photo and video sessions. Whether you're preparing for a shoot or navigating your client portal, this page has everything you need to stay informed and confident.

Homeowner’s Preparation Checklist

A well-prepared home makes all the difference in capturing stunning photos and video. We’ve put together a simple checklist to help homeowners get ready for their appointment and ensure everything runs smoothly. Click below to view or print the checklist.

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ACCESSING PREVIOUS LISTINGS PRIOR TO 07/01/2025

Log into your HD photohub account and access your existing listings PRIOR July 1, 2025.

🔗 https://reelreef.hd.pics/Dashboard/

Problem signing in? Send us an email including the address for the listing.

📧 info@reelreef.com

USING SAFARI BROWSER - only 1 Picture downloading

Safari appears to have a known limitation with browser-generated ZIP downloads. Particularly in recent versions (starting around v18.3). Disabling"Open ‘safe’ files after downloading"in Safari settings seems to help. This is a Safari-specific behavior, not a platform issue.

workaround - we found that navigating to Safari > Settings > General, and unchecking “Open (safe) files after downloading”, resolves the issue. After disabling that setting, your client should be able to successfully download full ZIP files with all images included using Safari.

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